How Call Recording Offers Compliance, Legal Protection & Better Customer Service

Posted on Apr 20, 2017 in Jeff Nolte's Blog

Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. These regulations especially impact the health care, legal services, insurance and financial services industries.

Legal Protection – Misunderstandings happen, but recordings can safeguard reputations and protect a business against unwarranted claims of wrongdoing. With a voice documentation system in place, businesses can retrieve recordings of customer interactions, which can be played back to resolve disputes.

Compliance & Training – Voice documentation also enable you to audit employee activities – before the auditors – to ensure they are conducting themselves ethically and professionally.

Better Customer Response – Voice documentation allows employees to share specific call segments, along with text-based notes. They can send out a request for help to colleagues throughout the organization. This form of collaboration ensures that companies can leverage the full support of every employee to deliver the right information to a customer.

Ready to find an affordable Call Recording solution for your business? Contact us today: 800.787.4848 or jnolte@ctsmd.us.