Mitel has unveiled its latest contact center solution to simplify how your business interacts with customers. MiContact Center 7.0 includes mobile chat and self-service features as well as new outbound capabilities designed to drive lead generation and more sales. In addition, it enables quicker, more immersive service by equipping agents with richer customer information collected […]
Mitel’s MiCollab unified communications application gives you a single access point for all your business communication and collaboration needs. It provides real-time access to everyone in your organization ̶ on or off premises ̶ and enhances the effectiveness of “in the moment” communications.
Businesses now have more choices of phone systems — on-premises systems, public or private cloud voice services, or a mix of both. Those struggling with procuring and maintaining their own servers, software and phone systems, may want to rely on the cloud. Read the rest of the story in The Business Monthly.
Chesapeake can help resolve those frustrating cellular signal issues for your in-building applications. Our technicians place an antenna at an external location to capture the available signal from the provider’s tower, deliver it to a rack mounted system in your building where signal strength is boosted, and then rebroadcast it throughout your building via internal […]
Manufacturers are shipping new WiFi products based on the 802.11ac wireless networking standard. It offers data transfer speeds in the Gigabit-per-second range across the 5 GHz band. Upgraded access points can support speeds up to 1.3 Gbps and higher.
We have decades of experience working in commercial offices, industrial, warehouse and retail environments. When you need to manage a new building, a renovation or a campus addition, our experts will design, install, manage, support and maintain the entire infrastructure for you. The ideal time to engage our services is before building plans have been […]
Many businesses today rely on stove-piped, standalone servers to support a complicated mix of operating systems, applications and database files. With such a wide range of growing demands, IT professionals often wonder if their data center can keep up. Increasingly, IT decision makers are turning to virtualization as a proven way to downsize the physical […]
The pace of moving IT and Voice to the Cloud, deploying Virtual Desktops, and embracing BYOD has accelerated as more businesses want to exploit their array of operational advantages. They also want to consolidate their hardware and simplify IT management. What is driving this trend toward Virtualized Everything ? No more onsite servers and PCs […]
Cisco has declared End-of-Sale, End-of-Life and End-of-Support dates for their UC540, UC560 and BE3000 voice platforms. May they rest in peace.
With 2014 budget season in full swing, it’s a good time to start evaluating your current office technologies and exploring new innovations to help your business perform better.