Facing a complicated labyrinth of equipment of varying ages, vendors and health, it’s a challenge identifying potential problems before disaster strikes. Fortunately, there are best practices you can employ to minimize the risk…
Toshiba has received Info-Tech’s Value Award for providing an affordable, durable, long-term and reliable unified communications solution for SMBs. According to Info-Tech, Toshiba’s many strengths include:
Call centers were once confined to a fixed location, with agents bound to the office. Today, call center agents can work just about anywhere: at home, in the office, or on the go from a mobile device. Mobility can actually improve your customer service. Here’s how…
Chestertown on Maryland’s Eastern Shore is a vibrant community, steeped in history and home to Washington College. When it was decided that the Police Department needed to move to an expanded facility, Chief Adrian Baker seized the opportunity to modernize the phone system, upgrade its IT infrastructure and beef up building security.
Chesapeake is your advocate, staying current on which service providers are offering the best service with the best pricing. We lay out all your options so you can make a well informed decision.
With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest high-speed IEEE 802.11 standards.
Businesses are under increasing attack from ransomware – 40% have experienced a ransomware attack in the past year, with companies in the healthcare and financial services sectors getting hit the hardest, according to a new study from Malwarebytes and Osterman Research.
The tight integration between Toshiba’s IPedge business telephone systems and the Salesforce application enables call control and management directly from the Salesforce interface, eliminating the need to toggle between applications or perform manual look-ups. The result: Customer interactions become simpler, more efficient and more effective.
With Virtualization, CIOs can fundamentally change how they approach IT infrastructure and resource utilization. Personnel that have traditionally been devoted to maintaining separate voice and data infrastructures can now focus on a single infrastructure, freeing them up to develop applications and services that build competitive advantage for the organization.
The Kelly family started their fledgling insurance agency in their home’s basement back in 1976. The thriving family-run company is now one of the nation’s largest employee benefit administrators, brokers, consultants, and payroll providers. As KELLY expanded, multiple offices in Hunt Valley were bursting at the seams. An opportunity to consolidate came when a 100,000 […]