Mitel Offers Best Practices for Dodging Communications Downtime
Posted on Oct 20, 2016 in Jeff Nolte's Blog

Facing a complicated labyrinth of equipment of varying ages, vendors and health, it’s a challenge identifying potential problems before disaster strikes. Fortunately, there are best practices you can employ to minimize the risk…

Toshiba Named UCaaS Value Leader by Info-Tech
Posted on Oct 10, 2016 in Jeff Nolte's Blog

Toshiba has received Info-Tech’s Value Award for providing an affordable, durable, long-term and reliable unified communications solution for SMBs. According to Info-Tech, Toshiba’s many strengths include:

5 Ways Call Center Mobility Can Improve Customer Service
Posted on Sep 30, 2016 in Jeff Nolte's Blog

Call centers were once confined to a fixed location, with agents bound to the office. Today, call center agents can work just about anywhere: at home, in the office, or on the go from a mobile device. Mobility can actually improve your customer service. Here’s how…

Chestertown Police Department Updates Voice, IT and Surveillance
Posted on Sep 20, 2016 in Jeff Nolte's Blog

Chestertown on Maryland’s Eastern Shore is a vibrant community, steeped in history and home to Washington College. When it was decided that the Police Department needed to move to an expanded facility, Chief Adrian Baker seized the opportunity to modernize the phone system, upgrade its IT infrastructure and beef up building security.

Frustrated With Your Broadband or Phone Company’s Bills or Support?
Posted on Sep 9, 2016 in Jeff Nolte's Blog

Chesapeake is your advocate, staying current on which service providers are offering the best service with the best pricing. We lay out all your options so you can make a well informed decision.

Is your Wireless Network as fast as your best people?
Posted on Aug 30, 2016 in Jeff Nolte's Blog

With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest high-speed IEEE 802.11 standards.

Ramsomware is Exacting a Big Toll on Businesses
Posted on Aug 20, 2016 in Jeff Nolte's Blog

Businesses are under increasing attack from ransomware – 40% have experienced a ransomware attack in the past year, with companies in the healthcare and financial services sectors getting hit the hardest, according to a new study from Malwarebytes and Osterman Research.

Toshiba adds Salesforce Integration for IPedge System and Application Server
Posted on Aug 10, 2016 in Jeff Nolte's Blog

The tight integration between Toshiba’s IPedge business telephone systems and the Salesforce application enables call control and management directly from the Salesforce interface, eliminating the need to toggle between applications or perform manual look-ups. The result: Customer interactions become simpler, more efficient and more effective.

Top 5 Reasons to Adopt Virtual Voice Within your Data Center
Posted on Jul 30, 2016 in Jeff Nolte's Blog

With Virtualization, CIOs can fundamentally change how they approach IT infrastructure and resource utilization. Personnel that have traditionally been devoted to maintaining separate voice and data infrastructures can now focus on a single infrastructure, freeing them up to develop applications and services that build competitive advantage for the organization.

CTS Connects KELLY’s New Headquarters in Sparks, MD
Posted on Jul 20, 2016 in Jeff Nolte's Blog

The Kelly family started their fledgling insurance agency in their home’s basement back in 1976. The thriving family-run company is now one of the nation’s largest employee benefit administrators, brokers, consultants, and payroll providers. As KELLY expanded, multiple offices in Hunt Valley were bursting at the seams. An opportunity to consolidate came when a 100,000 […]

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