5 Ways Call Center Mobility Can Improve Customer Service

Posted on Sep 30, 2016 in Jeff Nolte's Blog

Call centers were once confined to a fixed location, with agents bound to the office. Today, call center agents can work just about anywhere: at home, in the office, or on the go from a mobile device. Mobility can actually improve your customer service.

Here’s how…

  • Cloud-based call center systems offer resiliency and mobility, allowing you to serve customers despite local power outages, natural disasters, or other situations that could prevent your call center agents from getting to the office.
  • With cloud-based call center software, additional seats can be deployed quickly to handle spikes in call volume. You pay for only what you need.
  • With unified communications, mobile agents can see if specialists are online immediately and can contact the specialist to get the answers customers need.
  • With virtual call center technology, businesses have access to a larger employment base and the ability for agents to work from anywhere helps attract and retain employees.
  • Taking steps to ensure customers get a live person every time they contact you will help create a more satisfied customer base.

Ready to improve your customer service with mobility? Contact us today: (800) 787-4848 or jnolte@ctsmd.us