Training

Free training is included with all our systems and equipment. Our team works with you to develop a training program that helps you get the most value from your new system… so you and your employees will be able to take full advantage of everything your system has to offer.

The training process

Prior to system installation, your assigned Customer Service Rep will contact you to discuss the scope of training services and materials available to create an exciting learning experience for your staff, including …

  • Receptionists and their back-ups
  • System administrators
  • Users

Whenever possible, hands-on learning sessions are conducted to thoroughly familiarize your staff with system functions and features. Documentation and user guides are distributed and reviewed.

On the day of final installation and activation, the Customer Service Rep will be on-site to assist operators in processing live calls and will be available to the rest of the staff for follow up and fine tuning.

As long as you own the system, our customer service team is always available to answer any questions you may have. Follow-up training can be arranged for new employees who join your organization later.