Every month Chesapeake helps you navigate technology so you can get the most from your voice, data, and video networks. Learn about new ways to save time and money with leading business communications systems and network services.

Moving? Expanding? Plan ahead, control costs, avoid last minute hassles. Call today!

Jeff Nolte, President

jnolte@chesapeaketelephone.com

Welcome to Chesapeake!

BAE Systems Arlington, VA
 

Hotel & Restaurant Employees Union
 

Pluribus International
 

Sleep Disorder Centers

Join us for an evening of wine and delicious food at ‘Sam’s on the Waterfront’

Enjoy an evening with Stanford University Cardiovascular Surgeon and renowned inventor, Thomas Fogarty, MD. Your special night out will include great company, exceptional wine from Fogarty Vineyards, and amazing food created by Chef Jerry Trice.

Mark your calendar
Wednesday, Nov.18, 2009, 7 p.m.
$125 per person
Proceeds benefit Anne Arundel Medical Center

Sam’s On The Waterfront
2020 Chesapeake Harbour Drive East
Annapolis, Md. 21403

Please send checks payable to
The AAMC Auxiliary
Anne Arundel Medical Center
2001 Medical Parkway, Annapolis, Md. 21401
 

For more details click here.

443-481-5050
 

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Baltimore-based CMD Outsourcing expands with innovative IP voice solutions

Focused on Higher Ed, Healthcare and Mid Market business, CMD Outsourcing has enjoyed rapid expansion, even during these tough times. More clients in these sectors have turned to CMD's specialized call center for outsourced call agent support.

More than 80 experienced agents manage a high volume of calls related to a variety of inquiries - addressing everything from billing questions, financial aid and registration requests to outbound lead generation.

Chesapeake's professional account team has played a vital role in CMD's technology planning.  Our team recently helped CMD coordinate a complex real estate expansion -including server room retrofit, added cabling, and the integration of Tracer Call Recording and Taske Contact Center reporting.

CMD's busy call center is served by 6 PRIs and Toshiba's CIX670 and ACD.  Keeping up with emerging technology, has enabled CMD to bring in more client business, who depend on outstanding service levels to support their mission critical customer contacts.

Staying on top of software updates, new hardware options, and addressing business continuity requires a technology partner that knows business communications. Contact Chesapeake today: (800) 787-4848 or jnolte@chesapeaketelephone.com.

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Popular Toshiba promotions extended

until December 31 – Act now!
 

Toshiba is extending its popular promotions until the end of the year. Take advantage of price reductions, Unified Communications promotions, leasing offers and MORE.

Take advantage today!

- 25% Price Reduction on IP Interface Units

- Toshiba Unified Communications Suite packages offer 40 to 50% off vs. individual component pricing

- SIP Trunking Bundles Special Pricing

- Net Phone Maintenance reinstatement penalty waiver

- Between 40-50% PRI Interface kit savings with CIX100 and CIX670 Packages

- New and Extended TASKE Pricing Bundles

- No Payments Until April 2010 - Leasing Promo

- 0% Financing for 36 months

- Stratagy ES Fax Feature Group adds it iES16 and ES servers

Don’t delay… These and other Toshiba promotions expire on December 31st.  Contact us to get more information and details: (800) 787-4848 or jnolte@chesapeaketelephone.com.

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Mitel UC 'Advanced' enables all-in-one Unified Communications 

As part of its Series X strategy, Mitel has launched a complete Unified Communications suite with innovative, industry-leading functionality.

UC Advanced, Release 3

- Provides access to all communications devices, including desk phones, soft phones, and mobile phones.

- Includes voice mail, instant messaging, presence, audio and web conferencing, desktop video conferencing, and document sharing capabilities.

- Integrates with Microsoft Office, IBM Lotus Notes and Act!, allowing users to initiate calls from within those applications.

- Can scale to 5,000 users on a single server.

UC Advanced capabilities include…

- Dynamic Extension lets individual users configure as many as 8 Mitel or non-Mitel devices to act as personal extensions of the corporate network.

- Dynamic Status allows users to configure their status with advanced call routing capabilities and calendar integration, as well as caller prioritization; for example, users can take calls from their boss 24/7, but limit those from other colleagues to business hours.

- Visual Voice Mail via NuPoint Unified Messaging gives users the ability to see and access their voicemails, as well as the presence status of internal callers, allowing them to reply to messages in the most appropriate way at any given time.

- Web and Mobile Portals provide secure access to the UC Advanced interface from a web browser or a mobile device, supporting the increasingly mobile workplace.

- Business Continuity through integrated RSS feeds that allow for enterprise-wide notifications.

- Users can get pop-up information about callers as calls come in, including e-mail history, contact entries and relevant shared documents to ensure they have the information they need to handle the call real-time.

- Voicemail and conferencing menus can be navigated with a single click. There is also the ability to respond to incoming calls via IM -- a new way for users to address a caller's needs immediately if they are already tied up with a call.

Mitel's TeleCollaboration solution Release 1.5  provides video teleconferencing and includes integrated browser-based collaboration capabilities, low bandwidth requirements, and recording functions.

Mitel’s all-in-one strategy: just one more reason to go with Chesapeake and Mitel for all of your communication needs… Call us today to learn more at (800) 787-4848 or jnolte@chesapeaketelephone.com.

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Attn. Healthcare Providers:

Specialized medical applications from 'Ultimate Software'

Care-Giver 

This application runs on a Windows PC and improves wireless and phone communication between residents, staff and managers.

For residents or patients, Care Giver offers…

- Wireless pendants

- Smoke alarms to identify the location of a potential fire

- Clips for belt, wall or necklace mounting

- Ring down circuits

For healthcare staff, Care Giver offers…

- Wireless Alert Signals for digital pagers

- Electronic alerts sent by e-mail

- Audio alarms through the computer and optional audio alerts on phone systems

- Escalation of alarms by time and location

- Nurses station alerts

Management Reports…

- Response time reports record how long it takes for a caregiver to respond

- Check-In call reports document that a check-in call was placed and verified

- Detect alarm call trends

An optional call accounting module notifies the front desk and other predefined locations of 911 calls and the extensions requesting help. The module also tracks calls – local and long distance, plus Internet – and provides line traffic studies that indicate whether the healthcare facility has too many or too few lines.

Another module -- Inn Service for Toshiba phone systems -- restricts dialing while the room is being cleaned, repaired or awaiting the next guest and automatically clears voice messages on checkout.

A separate application -- Smoke Signal -- is used to broadcast voice, text and e-mail messages about upcoming events, staff meetings, or even an emergency like a weather or lockdown situation.

Our healthcare technology experts can help you deploy and integrate any of these applications into your existing healthcare voice and data networks. Contact us today at (800) 787-4848 or jnolte@chesapeaketelephone.com.

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