SBA names Chesapeake "Family Owned Maryland Small
Business of the Year"
Chesapeake has been
selected by the Small Business Administration’s Baltimore District
Office to receive the 2010 Maryland Family Owned Small Business of
the Year award.
After
a rigorous evaluation process, we were notified on March 1, 2010
of our selection as the award recipient.
The award will be presented to Chesapeake at an awards breakfast on Friday, May 21, 2010 at Martin’s West in Woodlawn,
Maryland.
SBA District Director Stephen
D. Umberger said “Maryland’s small
business community is fortunate to benefit from your strong
entrepreneurial leadership and your tireless advocacy efforts.”
It means a lot for
us to win the award in our 25th
year of business, especially during a poor economy. We're honored
to be recognized. It's a reflection of the sustained high performance
of our entire team and their tireless commitment to serving our
loyal customers.
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A better way to manage calls on your PC - check
out Mitel’s ‘UC Advanced’ demo
Get single point
access for all your communication and collaboration needs, plus
real-time access to everyone in your organization
− whether they happen to be on or off the premises. Mitel UC (U nified
Communications) Advanced
integrates great tools for your business:
- Presence and availability
- Secure instant messaging
- Audio, web, and
video
conferencing support
- Call control
capabilities of its business communications system.
Check out the power
of UC Advanced with this online demo,
click
here!
It
highlights the core and optional features of
this award-winning UC client.
The following items have been enhanced with UC Advanced 3.0:
- User interface
- Presence and
availability
- Context Driven
Communications
-
Instant messaging
- UC Advanced
Console
- Web and Mobile
portals
- Audio &
Web Conferencing support
- RSS feeds for Web window
- Deployment
options
- Administrator
capabilities
Ready to position your business for growth?
Find out how UC Advanced
3.0 can make it happen… contact us today at (800) 787-4848 or
jnolte@chesapeaketelephone.com.
>
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CMD, Baltimore-based Call Center provider,
named OAISYS “Installation of the Month”
Chesapeake recently installed an
OAISYS Tracer Screen Recording Server for CMD, a long
time OAISYS and Toshiba customer.
 CMD,
which provides call center services for the healthcare and higher
education markets, originally deployed voice recording on a Toshiba Strata CIX back in 2006.
They use the recordings to monitor and grade their agents.
Desktop Screen Video,
captured by new Tracer screen recording software, is used to verify
information entered into the system and monitor agent activity during calls.
Adding screen recording capabilities required an upgrade to CMD's existing
Tracer software. Chesapeake worked with OAISYS to devise a plan that
minimized downtime and ensured that work took place outside normal business
hours.
The new Screen Recording Server
was used temporarily for voice while Chesapeake upgraded CMD’s original version 4 system.
We then moved the tap cards
back to the original hardware now equipped with version 6. The new Screen
Recording Server was then setup and configured the next day to immediately
begin desktop screen recording on the agents’ computers.
Let’s talk about how your business can benefit from voice and screen
recording. Contact us today at (800) 787-4848 or
jnolte@chesapeaketelephone.com.
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No time? No problem!
Our team finds your phone bill savings
Keeping up with your phone bills and your network services doesn’t have to
be frustrating.
One way to improve your bottom line quickly is to have the experts at
Chesapeake examine your phone bills, data networks, and Internet Access.
Our team will look at your current spending
and find better deals that will save
you money. And there’s no charge to you!
Our seasoned team knows what to look for and can save your organization
hundreds, even thousands of dollars a year.
-
We evaluate your current voice and data networks
- Review all your bills and contracts
- Sort through the best carrier plans and rates
- Pull together our best recommendation
- Offer options and answer all your questions
- Place the order
- Provide prompt, ongoing support
We’ll handle everything for you!
Contact us today at (800) 787-4848 or
jnolte@chesapeaketelephone.com.
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Chesapeake and Toshiba’s
National Accounts Program simplifies your U.S. Market telecom management
Organizations with multiple regional or national offices often find it
difficult to coordinate telecom management tasks among locations.
Overlooking this situation could result in inconsistent technology
implementations, upgrades and feature sets that could cause problems.
With
its relationships with the industry’s leading equipment suppliers and
service providers, Chesapeake offers you a single point of contact for
orders and service calls, and predictable pricing -- regardless of where
your new Toshiba systems or telecom services need to be managed.
We
accomplish all this by leveraging our nationwide network of certified
Toshiba dealers who locally install and maintain your phone systems. We also
arrange for the installation of your voice and data cabling at each
location. We’ll ensure consistent results among all your locations and even
manage the daily calls that come in from the site.
It pays to get us involved early in your planning process. We’ll work with
your partners to get the job done right. For more information, contact us
today at (800) 787-4848 or
jnolte@chesapeaketelephone.com.
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Share the news!
Would your colleagues benefit from an article in our newsletter? Please
forward this newsletter to them. Questions, suggestions?
jnolte@chesapeaketelephone.com.
Ready to reach
your customers with
your own e-newsletters?
Contact
Ascent
Solutions
or call (410) 551-3504.
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