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CHESAPEAKE

Chesapeake Telephone Systems  TELEPHONE SYSTEMS

COMMUNICATION NEWS

 

JUNE 2010

IN THE NEWS

 

MD, DC Buildings ‘LEED’ in Energy & Environmental Design

 

First to virtualize Voice, Mitel wins 2010 Frost & Sullivan Award

 

Affordable, comprehensive Fax capabilities added to Toshiba Strata Messaging

 

Check with phone system and software providers before your Windows 7 upgrade

 

FCC Advisory – VoIP and 911 service
 

Running a call center? Toshiba TASKE Contact 8.9 now available

 

 

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Every month Chesapeake helps you navigate technology so you can get the most from your voice, data, and video networks. Learn about new ways to save time and money with leading business communications systems and network services.

Moving? Expanding? Plan ahead, control costs, avoid last minute hassles. Call today!

 

Jeff Nolte, President

jnolte@chesapeaketelephone.com

Welcome to Chesapeake!

 Hooper Holmes - National Account - 60+ locations

 

A. Morton Thomas -

National Account - 20+ locations
 

Howard W. Phillips & Company
 

Residential Relief Foundation

 


 

MD, DC Buildings ‘LEED’ in Energy & Environmental Design

 

Chesapeake customer The Tower Companies has launched a LEED (Leadership in Energy and Environmental Design) initiative for its properties in Washington, DC and Silver Spring, Maryland.

LEED is an international certification system that measures how well a building performs against such metrics as energy savings, water efficiency, carbon emissions, and stewardship of resources and sensitivity to their impacts.

As part of its LEED performance appraisal, The Tower Companies tracks virtually every product and service in their buildings to measure their environmental impact.

To get the job done, Tower mobilized "all hands on deck" involving company personnel and outside vendors. The goal of this approach is to enhance the value of the properties by delivering the healthiest environments in the real estate market.

“It makes good business sense since sustainable green practices translate to more efficient and healthier buildings," said Tower partner Jeffrey S. Abramson.

Chesapeake is doing its part to promote sustainable green practices by offering energy-saving products, arranging for the recycling of old equipment, encouraging telework programs, and advancing the use of conferencing solutions.

The experts at Chesapeake are ready to help you save money and help the environment. Contact us today at (800) 787-4848 or jnolte@chesapeaketelephone.com.

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First to virtualize Voice, Mitel wins 2010 Frost & Sullivan Award
 

Last year, Mitel Communications Director became the first real-time voice application designed for the VMware vSphere 4 platform. Recently, Frost & Sullivan recognized Mitel’s achievement with the 2010 Global Frost & Sullivan Award for New Product Innovation.

MCD allows you to operate your communications system on a choice of platforms such as the proprietary Mitel 3300 family of controllers or industry standard servers from Sun Microsystems, HP, and IBM.

“Virtual MCD can co-reside and co-exist with any other business application in a virtualized environment on the same server without any limitations,” said Elka Popova, program director at Frost & Sullivan.

With Mitel virtual solutions, companies can reduce infrastructure costs through server consolidation, centralized management, and simplified business continuity and disaster recovery plans.

Find out how Mitel’s award-winning communication solutions can benefit your business. Contact us today at (800) 787-4848 or jnolte@chesapeaketelephone.com.


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Affordable, comprehensive Fax capabilities added to Toshiba Strata Messaging

 

Toshiba has announced a new release of Strata Messaging, which includes fax features that round out this unified messaging solution.  Strata Messaging fax offers the following features and functions…

Fax Mail − Allows mailbox owners to receive faxes in their voice mailbox and view them via unified messaging (an email attachment) or use the telephone interface to re-route the incoming fax to a physical fax machine.

Fax from Desktop − Provides the ability to send faxes from the mailbox owner’s desktop.

Incoming Fax DID − For inbound fax messages, a DID number may be associated with the mailbox. An incoming fax to this number will automatically trigger a fax tone and the fax will be stored in the mailbox.

Incoming Fax Target − Faxes may be re-routed from an incoming mailbox to a secondary mailbox.

Fax Auto Print − Allows automatic printing of incoming faxes to any of up to 30 printers on a Microsoft Windows network.

You also get a web based fax log and fax queue display, fax-on-demand capability, and user-configurable outbound fax settings.

Get all the facts on the new fax features of Strata Messaging. Call us today: (800) 787-4848 or jnolte@chesapeaketelephone.com.


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Check with with phone system and software partners before your Windows 7 upgrade

 

With Windows 7, Microsoft hopes to have fixed most of the problems that irked Vista users. Although analysts say Windows 7 is leaner and performs better than Vista, proceed with caution…
 

Before upgrading to Windows 7, check with your telecom and IT software suppliers/vendors to make sure their products are fully compatible with the new operating system. Failure to check ahead could mean losing some application features and functions.
 

Every business will confront different challenges during the transition to Windows 7. You may be well positioned for a seamless upgrade, or you may need to hold off until you've uncovered some of the issues other early adopters will uncover.

 

The experts at Chesapeake are monitoring the situation, so feel free to check in with us before you install Windows 7:  (800) 787-4848 or

jnolte@chesapeaketelephone.com.


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FCC Advisory – VoIP and 911 service 

 

When you call 911 from a traditional telephone, the call is sent to a Public Safety Answering Point responsible for helping people in a particular geographic area or community. PSAP personnel can automatically identify your location and your telephone number so that they can call you back if you are disconnected.

Because VoIP service works differently from traditional phone service, you should be aware that VoIP 911 service may also work differently from traditional 911 service.

 

If you have or are thinking of subscribing to a VoIP service, the FCC offers this advice:

- Provide your accurate physical address to your VoIP service provider to ensure that emergency services can quickly be dispatched to your location.

- Be familiar with your VoIP service provider’s procedures for updating your address, and promptly update address information in the event of a change.

- Have a clear understanding of any limitations of your 911 service.

- Inform employees about your VoIP service and its 911 limitations, if any.

- If your power is out or your Internet connection is down, be aware that your VoIP service may not work. Consider installing a backup power supply, maintaining a traditional phone line, or having a wireless phone as a backup.

Chesapeake can assist you with implementing backup solutions and e911 solutions. Contact us today for all the details: (800) 787-4848 or jnolte@chesapeaketelephone.com.

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Running a call center?

Toshiba TASKE Contact 8.9 now available 

 

Toshiba is offering an update to the award winning software, TASKE Contact. Version 8.9 introduces the following enhancements for existing Toshiba users:

- Supports distributed web servers to better manage load

- Offers more efficient management for large contact centers

- A user configuration tool allows importing of agents to automatically create TASKE users

- More agent statistics are added to the Desktop

- A dockable Dashboard is added view to Desktop Advanced so users can see a concise set of statistics in one view that is always visible

- Administrators can grant agent access to use the web portal to view real-time status

- Visualizer search results are exportable to CSV format

If you are currently enrolled in the TASKE Total Care Program, you can receive this update for free!

Get all the details on Toshiba TASKE Contact 8.9 and how its new features can benefit your business. Call (800) 787-4848 or jnolte@chesapeaketelephone.com.

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Would your colleagues benefit from an article in our newsletter? Please forward this newsletter to them. Questions, suggestions? jnolte@chesapeaketelephone.com.

 

 


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