Getting help when you need it –
Phones, Data, Video
–
Chesapeake Does it All!
Worried about
getting service and support help you need, when you need it? Chesapeake takes the expense
and headaches out of managing everything yourself, freeing you to focus
on your core business!
Chesapeake will keep an eye on your voice and data systems and networks,
and if a problem arises our engineers will immediately start working to
restore them to proper operation.
With Chesapeake’s
team on your side, you'll be able to fully leverage your technology investments.
Your business stands to benefit in other ways too …
- Eliminate
unexpected downtime and lost business
- Get better deals
on services and equipment
- Enjoy discounts
on programming assistance; software updates; and moves, adds, and
changes
- Lower labor
costs
- Priority
scheduling for onsite visits
Chesapeake manages
the technical details.
Your organization’s budget stays on track all
year long.
Let’s sit down to figure out what you need, then we’ll customize a
service and support program that’s right for your business. Contact us
today: (800) 787-4848 or
jnolte@chesapeaketelephone.com.
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Planning for E911 –
Why it’s important to you!
Traditional
business continuity plans have stressed methods for protecting
technology assets like phone systems, computers,
and networks. Often overlooked is
protecting a company's most important asset − its people.
When seconds count, E911 can pinpoint the exact location of a caller in
distress, not only to the building where the call originated, but to the
cubicle or floor where the call was placed.
In IP phone system
environments, maintaining correlated data at the 911 Call Center becomes complex because IP devices can
easily be
moved around on the network. Unless things are set up
right, emergency help can be misdirected.
Addressing E911... What’s in it for your business?
Legal
Responsibility — Depending on where your offices are located, you
may have a mandated responsibility to provide E911 location services
behind your phone system.
Liability
Exposure — If an emergency situation occurs, and someone is further
harmed due to E911 delays, the liability decision could be left to a
jury, even if there is no mandate.
Moral
Responsibility — It's the right thing to do regardless of what a law
says, or does not say. Your people spend a good part of their day at
work and have the expectation that emergency help will reach them in
time if things go wrong.
Don’t let an emergency put your business in the headlines. Let
Chesapeake help you establish a plan to address E911.
Contact us today at (800) 787-4848 or
jnolte@chesapeaketelephone.com.
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Mitel earns
98% Customer Satisfaction Rating
According to the latest quarterly survey, up to 98% of Mitel
customers are satisfied or very satisfied with the care they receive. The survey measured customer satisfaction in three key performance areas:
Resolution − Mitel's high scores in this area reflect its
commitment to effectively solving customer challenges.
Customer Care Center − Customers
said they are satisfied or very satisfied with speed of answers to queries
and the knowledge level of the representative assisti ng
them.
Field Services/Technician − According to the survey, field and
technician services rank at the top for Mitel customers. 98% of
customers are satisfied or very satisfied with the professionalism and
communications abilities of their technicians.
These customer satisfaction results are yet another reason Mitel has earned
its reputation as an industry leader in business communications. Ready
to look at what Mitel innovations can do for your business? Call Chesapeake today at (800) 787-4848
or
jnolte@chesapeaketelephone.com.
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Toshiba announces “next generation” Net Phone – The Strata Call Manager
The Strata Call Manager (SCM) is a powerful new unified communications tool
from Toshiba that includes the features of Net Phone PLUS new enhancements
and an easier-to-use interface…
-- Dial calls from any
PC application
-- Personal call handler uses events, conditions, and actions to handle
incoming calls the way you want
-- Drag and drop features make call transfer, speed dialing, and other
functions faster and easier
-- Launch electronic documents, applications and web pages directly from the SCM interface
-- Chat/IM offers quick communications with any user or
group
-- Presence capabilities check the availability of co-workers to improve
customer response
-- Preset control buttons let you dial numbers or extensions, launch
applications, view automatically generated screen pops,
and more
-- Call history provides a log of incoming and outgoing calls that you can
print, search, sort, and redial with one click
-- Call notes follow the call wherever it’s transferred so callers don’t have
to re-answer the same questions
-- Recording control is implemented through built-in integration with OAISYS
Tracer
For existing Net Phone customers who want to upgrade,
the Strata Call Manager uses
the same license as Net Phone. If you are currently under maintenance
there is nothing more to buy. Simply download the new Strata Call
Manager and install on top of Net Phone.
Get more details on the Strata Call Manager. Contact us today at (800) 787-4848 or
jnolte@chesapeaketelephone.com.
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The Benefits of Mitel Voice on your Server
With remote locations, mobile salespeople, and home-based employees, it’s
more important than ever for your business to have communications that can
keep everyone in touch around-the-clock.
To
meet these needs, now you can
run Communications Director software and real-time voice applications in
a 'virtualized' data center environment.
Putting voice on your server
enables your business to …
- Minimize voice management tasks
- Consolidate voice and non-voice applications on a single server
- Ensure that voice can still be accessed in case of a disaster
- Lower capital and operating costs
 Mitel is optimizing its
voice applications to provide virtualized 'phone system' solutions that are relia ble,
secure, and ready-to-run in data center production environments.
Virtualized voice will help you stay ahead of the competition … Contact
us today at (800) 787-4848 or
jnolte@chesapeaketelephone.com.
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jnolte@chesapeaketelephone.com.
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or call (410) 551-3504.
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