MiContact Center 7.0 Simplifies and Improves Connecting with Customers

Posted on Feb 28, 2014 in Jeff Nolte's Blog

Mitel has unveiled its latest contact center solution to simplify how your business interacts with customers.

MiContact Center 7.0 includes mobile chat and self-service features as well as new outbound capabilities designed to drive lead generation and more sales. In addition, it enables quicker, more immersive service by equipping agents with richer customer information collected from across all media channels. Support for mobile supervisors using real-time management applications can further boost customer service.

There is a MiContact Center solution for any size contact center environment…

Office Edition – meets the needs of small, informal, workgroup-type “departmental” contact centers.

Business Edition – delivers robust contact center, IVR, and multimedia functionality and reporting – packaged specifically for small scale contact centers that have sophisticated, enterprise-grade requirements.

Enterprise Edition – this robust and highly flexible solution delivers feature-rich IVR capabilities and monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated centers, including virtual, multimedia contact centers with multiple locations and remote agents.

Microsoft Lync – Built natively on the Lync Server call control and desktop client, this is an end-to-end Lync solution that combines ACD routing with in-queue messaging, extended Lync presence, real-time reporting, historical monitoring and forecasting, and CRM screen pops.

Outbound Portfolio – this feature-rich arrangement introduces new preview and predictive dialing capabilities, as well as campaign and agent scripting capabilities.

Find out how Mitel contact center solutions can improve the way you do business. Contact us today at: (800) 787-4848 or email jnolte@chesapeaketelephone.com.